Cancellation & Pet Policies
Pet Policy - Cabins
Prior notification is required. Please call to notify us you will be bringing a pet. 800-480-9635.
A pet fee of $150/cabin will apply. The fee will be added to your final balance, due on arrival.
Maximum 1 animal, up to 75lbs allowed per cabin. Exceeding then maximum will result in an additional penalty fee, expulsion, or both.
Pets must be on-leash at all times when outside your cabin. You must remove your pet's waste from trails, lawns, and parking areas. Dogs that cause disturbances or are perceived as aggressive towards other guests or wildlife will be asked to leave.
Pets that are left alone in the cabin must be crated for the safety of our staff and property. Pets are not allowed in communal interior spaces (such as the Lodge and Barn Loft), or the pool area.
Undisclosed pets are subject to our pet fee and an additional $100 undisclosed pet penalty; failure to disclose your pet or otherwise comply with the pet policy may result in expulsion from the property with no refund.
Damage or excessive cleaning will incur additional charges.
Pets may not accompany you during guided activities such as the Zipline, Full Adventure (Via Ferrata), or Guided Climbing/Guided Mountain Biking.
Pet Policy - Campground
Pets must be on-leash at all times when outside your vehicle or tent.
You must remove your pet's waste from trails, lawns, camping areas, and parking areas.
Dogs that cause disturbances or are perceived as aggressive towards other guests or wildlife will be asked to leave.
Pets may not accompany you during guided activities such as the Zipline, Full Adventure (Via Ferrata), or Guided Climbing/Guided Mountain Biking. Please plan accordingly.
Cancellation Policy - Cabins
Deposits: All deposits are non-refundable, but may be applied to a future reservation within two (2) years of the original planned arrival date.
Changes: Reservation changes may be made up to 30 days prior to arrival without penalty.
Cancellations or Changes Within 30 Days: If a cancellation or date change is made less than 30 days before the original arrival date, the entire deposit will be forfeited.
Late Arrival or Early Departure: If you arrive after your scheduled arrival date or depart early for any reason, you will be charged for the full reservation period.
Cancellation Policy - Eastside Campground
Deposits: All deposits are 100% refundable, up to 10 days before your arrival date. Your remaining balance is billed automatically, 10 days prior to your arrival.
Changes: Reservation changes may be made up to 10 days prior to arrival without penalty.
Cancellations or Changes within 10 Days: If a cancellation or date change is made less than 10 days before the original arrival date, the entire reservation will be forfeited.
Late Arrival or No Show: If you fail to check-in by 11:00AM the day after your scheduled arrival date, your will be assumed a No Show, and your reservation may be forfeit.
Early Departure: If you depart early for any reason, you will be charged for the full reservation period.